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Check whether Outlook and the computer can access the Offline Address Book file on the server.
This action is typically done by Outlook in the background.
This may also resolve nondelivery report issues if you're using an outdated version of the Offline Address Book.
For more information about how to manually download the latest copy of the Offline Address Book, click here: You can't find a user in the offline address book in Office 365 If the existing Outlook profile is corrupted, this corruption could be the cause of the issue.
Microsoft is in no way liable for any third-party solution that this article mentions.Corruption may have occurred if Outlook stopped responding.For more information about how to create and to set up an email profile in Outlook, refer to the following article: Create a New Outlook Profile NOTE: If the Offline Address Book issue wasn't resolved by using steps 1 through 5, follow this step for validation before you call Microsoft Support.To troubleshoot these issues, follow the steps below.After you follow each step, test to see whether the Offline Address Book issue has been resolved.
Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.